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Rebekah Russell-Bennett
| REBEKAH RUSSELL-BENNETT (BCom (Hons) and PhD Marketing) is Professor in the Business School at Queensland University of Technology in Brisbane, Australia. Her research areas are complaint behavior, service recovery, emotions in service and social marketing. Rebekah has been published in numerous journals, including the Journal of Customer Behaviour, the Journal of Services Marketing, the Australasian Journal of Market Research and Gender, Work & Organization.
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Global Services Marketing Perspectives
A look at emerging global trends in services marketing
Paperback;
$59.95
$44.96
- Available June 2013
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